You can track your order in your account, in the contact form page or in your email inbox:. Through Your Account:. Contact Form Page:. Email Notifications:

You can track your order in your account, in the contact form page or in your email inbox:Through Your Account:<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;"><a href="https://overture3d.com/account" rel="noopener noreferrer" target="_blank">Log in</a> to your account on our website.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">You can track your order once the shipment information is available. Initially, the track button will not be visible. Please wait until the shipment details are updated.</li></ul>Contact Form Page:<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Visit our <a href="https://overture3d.com/pages/contact-form" rel="noopener noreferrer" target="_blank">contact form page</a>.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Click on &quot;Track Order.&quot;</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Log in using your account credentials.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Find the corresponding order and click &quot;Track.&quot; You may need to fold/unfold orders to locate the specific one you are looking for.</li></ul>Email Notifications:<ul style="list-style-type: disc;"><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">After placing an order, you will receive emails from Shopify and Amazon Logistics.</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Each email will contain a link with tracking information.&#xA0;</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">For orders with multiple items, you may receive several shipment emails, each with its own tracking link.</li></ul>

How do I track my order?

Web shop:. Amazon:. Socail Media & Other Channel:. We are working to expand our product availability to more locations. Thank you for your patience and understanding as we navigate this process. If you have any further questions or require assistance

Where can I buy Overture products?

At Overture, we are dedicated to ensuring the quality of our filament throughout the entire supply chain. Our average lead time from production to customer delivery—including manufacturing, shipping, and delivery to the US market—typically ranges fro

At Overture, we are dedicated to ensuring the quality of our filament throughout the entire supply chain. Our average lead time from production to customer delivery&#x2014;including manufacturing, shipping, and delivery to the US market&#x2014;typically ranges from 70 to 90 days. We generally allow for a maximum of 60 days of inventory storage at Amazon warehouses.As a result, you can expect to receive our newest batch of products within approximately five months. This timeline does not raise any quality concerns, thanks to our packaging standards, which are specifically designed to mitigate moisture absorption, especially for materials like TPU. Therefore, you can be confident that our filament maintains its quality standards, regardless of the purchasing channel you choose!We truly appreciate your understanding and patience as we work to provide you with the best service possible. If you have any further questions or need assistance, please don&#x2019;t hesitate to reach out to us using our&#xA0;<a href="https://overture3d.com/pages/contact-form" rel="noopener noreferrer" target="_blank">contact form</a> or by emailing us at&#xA0;<a href="mailto:service@overture3d.com">service@overture3d.com</a>.

Does Supply Chain Length and Storage Duration Affect Filament Quality?

If you need to update or change your shipping address, please note that this cannot be done directly through the website. To update your shipping address, please contact our Customer Service team at service@overture3d.com. Our team will assist you in

If you need to update or change your shipping address, please note that this cannot be done directly through the website.To update your shipping address, please contact our Customer Service team at&#xA0;service@overture3d.com.&#xA0;Our team will assist you in updating your address.Please keep in mind that the updated shipping address will only be effective starting from your next order. Any current orders will be shipped to the address on file at the time of purchase.We appreciate your understanding and patience as we work towards providing better service for our customers.If you have any further questions or require assistance,&#xA0;you can reach us using our&#xA0;<a href="https://overture3d.com/pages/contact-form" rel="noopener noreferrer" target="_blank">contact form</a> or by emailing us at&#xA0;<a href="mailto:service@overture3d.com">service@overture3d.com</a>.

How do I Update / Change My Shipping Address?

For orders with sufficient stock, our Standard Shipping option typically delivers within 3-6 business days. Please note that delivery times may vary depending on your location and the availability of the item at the time of your order. If the item is

For orders with sufficient stock, our Standard Shipping option typically delivers within 3-6 business days.Please note that delivery times may vary depending on your location and the availability of the item at the time of your order. If the item is in stock, we aim to process and ship your order promptly to ensure it arrives within this timeframe.We appreciate your understanding and patience as we work towards providing better service for our customers.If you have any further questions or require assistance,&#xA0;you can reach us using our&#xA0;<a href="https://overture3d.com/pages/contact-form" rel="noreferrer noopener">contact form</a> or by emailing us at&#xA0;<a href="mailto:service@overture3d.com" rel="noreferrer noopener">service@overture3d.com</a>.

How Long Does Shipping Take?

If your package is lost or arrives damaged, we’re here to help you resolve the issue. Please report the case through our contact form or email us at service@overture3d.com as soon as possible with the following information so that we could process a

What Should I Do If My Package Is Lost or Damaged?

If you've received the wrong package, we apologize for the inconvenience and want to resolve this for you as quickly as possible. Please report the case through our contact form or email us at service@overture3d.com as soon as possible. Also, to help

What if I Received the Wrong Package?

OVERTURE-US

Shipping And Delivery

Filament Tangle on Spool

Stringing / Hairy Prints

Hard to remove print from the build surface

Nozzle Clogging

Not extruding

Not Sticking to the Bed / Bed Adhesion Issue

Grinding Filament

Ringing / Ghosting / Rippling

Over Extrusion

Under Extrusion

Warping

Poor Bridging

Filament Drying Guide

Do I need to dry PETG before printing? Drying setting recommended?

What should I do if PETG is warping or not adhering well to the bed?

How does the cooling fan impact PETG print quality and layer adhesion?

How can I adjust settings to change the glossiness of Overture Silk PLA?

Does Overture glow in the dark PLA need special settings？

What speeds should I print Turbo PLA at?

What temperatures should I use when printing Turbo PLA?

How to get a proper bed adhesion with Turbo PLA?

Could Turbo PLA bonding with other PLA?

Does ABS / ASA need to be dried before print?

Do I need to dry Easy Nylon before printing?

Is annealing recommended for Easy Nylon?

Does Overture PC Professional require an enclosed 3D printer?

Do I Need to Dry PC Professional Before Printing?

Does Overture Easy Nylon absorb moisture? How do I dry/store Overture Easy Nylon?

Is annealing recommended for Overture PC Professional?

Do I Need to Dry TPU / HIGH SPEED TPU Before Printing?

Blobs & Zits

Filament Stick to Nozzle

The Impact of Temperature and Speed on Gloss Finish

Printing Overture Filament with AMS

How to Improve Overhang Quality

Layer Splitting

How to Achieve Smoother Horizontal Surfaces

How to Solve Seam Issues

Printing Tips

Download TDS (Technical Data Sheet)

Download SDS (Safety Data Sheet)

Printing Profiles for Overture Filaments

RoHS Compliance Statement

Will Rock filament be damaged the nozzles?

Why does Rock Filament have the rock texture and feeling?

Why does Overture Shimmer PLA have the glitter feature?

Is Overture Shimmer PLA an abrasive filament?

Does Overture Shimmer PLA need a hardened steel nozzle?

What is Turbo PLA made of?

How does Turbo PLA work and why should I use it?

What is the color change cycle for Rock PLA Rainbow filament?

What is the color change cycle for Rock PLA Glacier Blue filament?

What's the difference between Overture Easy PLA and Overture PLA?

For outdoor prints, which one would be best to print, ABS/ASA/PETG?

How does Overture Filaments perform in terms of heat resistance?

Does ABS have an odor when printed?

What's the difference between Overture ASA and ABS?

Does the Overture ASA smell when you print it? Is it toxic and harmful?

Is Easy Nylon abrasive? What nozzle is recommended?

Why choosing Overture PETG instead of PLA?

Can AMS be used with TPU / HIGH SPEED TPU?

Can a Bowden extruder be used with HS TPU?

What does 95A mean?

What is Overture AIR PLA?

How does Overture AIR PLA differ from Overture regular PLA?

What are the benefits of using AIR PLA for printing?

Can AIR PLA be used for RC models?

How does Cream PLA compare to Matte PLA?

Does a humid or underwater environment affect the performance and durability of Super PLA+ / PLA PROFESSIONAL?

How does Super PLA+ compare to PLA Professional?

Does a high-temperature environment affect the strength of Super PLA+ / PLA PROFESSIONAL?