What if I Received the Wrong Package?Updated 7 months ago

If you've received the wrong package, we apologize for the inconvenience and want to resolve this for you as quickly as possible.

Please report the case through our contact form or email us at [email protected] as soon as possible. 

Also, to help us assist you efficiently, please provide the following information when you reach out:

• Order Number
• Photos of the received package & spool
• Shipping Address

Our team will work with you to correct the mistake and ensure you receive the correct order promptly. 

We appreciate your understanding and patience as we work towards providing better service for our customers.