What if the product I bought has quality issues?Updated 7 months ago

If you experience any quality issues with your product, please contact us within 30 days after the date of delivery. 

To initiate a warranty request, you can use the Chat feature located at the bottom right of our website and follow the prompts.

Alternatively, you can reach out via our contact form or email us at [email protected]. Please include the following information for a faster processing time:

• Order number
• Relevant product name, quantity, and batch number
• Detailed description of the quality issue
• photos showing the issue
• Shipping address

Providing this information will help us evaluate your claim and assist you more efficiently.

This information will assist us in evaluating the situation and determining the best way to assist you.

For warranty details, please see our warranty policy.

Thank you for your understanding. We are committed to ensuring you have a positive experience with Overture!