What is your warranty policy?Updated 7 months ago
At Overture, we are committed to delivering high-quality products and ensuring customer satisfaction. Our warranty policy is designed to provide you with peace of mind regarding your purchase.
30-Day Warranty Coverage
We offer a 30-day warranty service starting from the date you receive your package. This warranty covers defects in materials and workmanship, ensuring that you have a satisfactory experience with our products.
How to Initiate a Warranty Request
To initiate a warranty request, you can use the Chat feature located at the bottom right of our website and follow the prompts.
Alternatively, you can reach out via our contact form or email us at [email protected]. Please include the following information for a faster processing time:
- Order number
- Relevant product name, quantity, and batch number
- Detailed description of the quality issue
- photos showing the issue
- Shipping address
Providing this information will help us evaluate your claim and assist you more efficiently.
Non-Quality Issues
If the issue you are experiencing is not related to a factory error, please refer to our Return & Exchange Policy for further assistance.
We appreciate your understanding and patience as we work towards providing better service for our customers.
If you have any further questions or require assistance, you can reach us using our contact form or by emailing us at [email protected].